Position Summary

The Senior Specialist, Occupational Medicine is responsible for solving problems in a timely manner; gathering and analyzing information skillfully; and developing solutions; accountable for creation and execution of invoices, updates related to Nextgen fee schedules, management of occupational medicine special accounts and client interactions related to outstanding invoices.

Duties and Responsibilities

• Models behavior related to CareSpot values (Compassion, Authenticity, Respect, Empowerment).

• Manages monthly pre-invoice charge review process.

• Establishes and maintains a working relationship with, and serves as a company liaison, to the external vendor for occupational medicine.

• Responds to requests for information in a timely manner.

• Manages difficult customer situations.

• Responds promptly to customer needs and solicits feedback for improvement.

• Responds to requests for service and assistance and meet commitments in a timely manner.

• Creates and sends invoices to occupational medicine clients.

• Executes fee schedule updates in Nextgen.

• Provides customer service and administration to occupational medicine special accounts.

• Executes collection activities for outstanding invoices.

• Performs other duties as assigned.

• Acts with honesty and integrity in all business transactions, including, but not limited to, employment applications/resumes, patient records, time records, and financial transactions.

Education:

• High School diploma or equivalent

• Billing and Coding certificate or 1 year of billing experience within a healthcare facility or insurance company

Experience:

• Minimum of 1 year of experience in Customer Service

• Experience with occupational medicine billing is preferred

Additional Knowledge, Skills and Abilities:

• Ability to work efficiently in a team or solo environment

• Ability to work efficiently in a fast paced environment

• Proficient with practice management software and overall knowledge of MS Office

• Process Oriented

• Detail Oriented